Frequently Asked Questions

Add the products you want to your cart, go to checkout and choose delivery or store pickup. Enter your details, choose how to pay and place the order — our team will then confirm it with you. You don't need an account, but with an account you can see your order history and save delivery addresses.

• Cash on Delivery
• Visa / Mastercard / Amex (PayHere)
• Bank Transfer
• Pay at Store (pickup)

Card payments are processed securely by PayHere — we never see your full card number.

For bank transfers, use your order number as the payment reference and send us proof of payment.

Yes. For larger quantities or business, school and institutional purchases, email corporate@myshop.com or contact us with the products and quantities you need, and we'll get back to you.

Delivery is free to any address in Sri Lanka. See delivery information for details.

Orders usually arrive in 1–4 working days, island-wide. Orders confirmed before 2:00 PM on a working day are usually dispatched the same day. Bank transfer orders are dispatched once your payment is confirmed.

Yes — choose Store Pickup at checkout. Pickup orders are usually ready the same day, and our team will contact you with pickup instructions. You can also pay at the store when you collect. See our store location for addresses and opening hours.

If you have an account, sign in to My Account to see the status of your orders. For a delivery update or courier tracking details, contact us with your order number.

Yes — within 7 days of receiving it, in store or by courier. Items must be unused, complete and in their original packaging (unless faulty), with your receipt or order number. Returning a faulty or wrong item costs you nothing. Read the full return & refund policy.

Refunds are processed within 24 hours of the returned item being inspected. Where possible, we refund to your original payment method; card refunds can take a few extra working days to show on your statement, depending on your bank.

Where a product carries a warranty, the period and type are shown on its product page. To make a claim, keep your invoice and bring the item to our store or contact us. See warranty & after-salesfor what's covered.

Yes. Everything we sell is brand new and genuine, and any warranty is shown on the product page before you buy.

Prices and stock on the website come straight from our shop system, so they're kept up to date. If an item sells out just after you order, we'll contact you to offer an alternative or a full refund. For anything not listed online, ask us — we may be able to get it for you.