Return & Refund Policy

You can return an item within 7 daysof receiving it — the day it's delivered, or the day you collect it from our store. This covers items that are faulty, damaged in transit or not what you ordered, and items you simply want to return, as long as they meet the conditions below.

To start a return, contact uswith your order number and tell us what's wrong. We'll confirm the return and explain the next step.

To be accepted for a return, an item must be:

• Returned within 7 days of delivery or collection.
• Unused and in the same condition you received it in — unless it's faulty, in which case we only need it complete.
• In its original packaging, with all accessories, cables, manuals and any free items that came with it.
• Accompanied by your receipt or invoice, or your order number.
• Free of damage to serial numbers, seals or warranty stickers.

If an item is faulty, arrived damaged or isn't what you ordered, returning it costs you nothing. For any other return, please contact us before sending the item so we can confirm the return and how to send it.

1. Contact us within 7 days with your order number and the reason for the return.
2. In store: bring the item, with its packaging and your receipt, to our store (store locations).
3. By courier: pack the item securely in its original packaging, include your order number, and send it to the address we give you.
4. We inspect the item and let you know the outcome.

Refunds are processed within 24 hours of the returned item being inspected.You'll get back the price you paid for the returned item.

Where possible, we refund to your original payment method. Card refunds can take a few extra working days to appear on your statement, depending on your bank. If you paid on delivery or at the store, we'll agree the refund method with you — for example a bank transfer.

If you'd prefer an exchange or a different product instead of a refund, just ask — subject to stock.

Unless they were faulty when you received them, we can't accept returns of:

• Software, licence keys and digital products once the key has been revealed, used or activated.
• Items damaged by misuse, accidents, liquid, incorrect installation or wiring, or power surges.
• Electronic components and modules that have been soldered, modified or programmed.
• Consumables that have been opened or used, such as ink, toner, thermal paste or solder.
• Items returned incomplete, or after the 7-day return window.

This doesn't affect your rights if an item turns out to be faulty — see below.

If an item develops a fault after 7days, it's covered by its warranty. The warranty period is shown on each product page — see warranty & after-sales for how to make a claim.