Warranty & After-Sales Support

Where a product comes with a warranty, the period and type — for example a manufacturer's warranty or our own shop warranty — are shown on its product page, so you can check before you buy. The warranty covers manufacturing defects and starts on the date of purchase shown on your invoice.

• Manufacturer's warrantyis provided by the brand or its authorised distributor. You can still start the claim with us — we'll check the item and handle it ourselves or pass it to the authorised service agent.
• Shop warranty is provided by us: we check the item and repair or replace it under the warranty terms.

If a product page doesn't show a warranty, please ask us before you buy. Whatever the warranty, an item that is faulty when you receive it can be returned under our return policy.

1. Find your invoice or order number.It's your proof of purchase and shows when the warranty started.
2. Back up your data.For computers, laptops and storage drives, copy anything you need first — repairs and replacements can erase data, and data isn't covered by any warranty.
3. Bring us the item with its accessories and invoice at our store (store locations), or contact usfirst if you can't visit.
4. We check the faultand tell you the outcome and the expected turnaround — repair, replacement or the remedy the manufacturer's warranty provides.

Please describe the fault as clearly as you can (what happens, and when it started). It helps us — or the manufacturer's service agent — resolve the claim faster.

• Physical damage, such as cracks, dents, bent pins or broken connectors.
• Liquid damage, corrosion, or damage from dust, heat or insects.
• Damage from power surges, lightning, incorrect voltage or faulty power supplies and wiring.
• Damage from incorrect installation, overclocking or use outside the manufacturer's specifications.
• Items with removed, damaged or altered serial numbers or warranty stickers.
• Items that have been opened, repaired or modified by anyone other than us or an authorised service agent.
• Software problems, viruses, lost data or forgotten passwords.
• Normal wear and tear, cosmetic marks, and consumables such as ink and toner.

The manufacturer's own warranty terms may add to these. If you're not sure whether a fault is covered, ask us and we'll check.

If an item is faulty or damaged when you receive it, tell us within 7 days. You can return it in store or by courier at no cost to you under our return & refund policy, instead of waiting for a warranty repair.

Need help setting up, installing or using something you bought from us? Contact our team by phone or email or visit our store— we're happy to help.

• Main Store — +94 11 123 4567

Opening hours and directions for each store are on its store page.